Frequently Asked Questions

Everything you need to know about your Viralaluna beauty journey.

How long does shipping take?

We offer standard shipping which typically takes 5-10 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.

Are Viralaluna products cruelty-free and vegan?

Yes, we are committed to ethical beauty. All of our products are 100% cruelty-free and we offer a wide range of vegan-friendly options.

What is your return policy?

We want you to love your glow. If you are not satisfied, you can return unopened products within 30 days of purchase for a full refund.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay.

Can I change or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can request a change or cancellation within 1 hour of placing your order by contacting our support team.

How can I track my package?

Once your order is shipped, you will receive an email with a tracking link. You can also track your status directly on our website using your order number.